LAST UPDATED: 24 March 2023
5. WHAT WE COLLECT, WHEN AND HOW
7. FURTHER PROCESSING OF PERSONAL INFORMATION
8. DISCLOSURE OF PERSONAL INFORMATION
9. YOUR POINT OF CONTACT WITH US AND DATA SUBJECT RIGHTS
11. USER ANALYTICS AND TRACKING
12. SECURITY OF PERSONAL INFORMATION
13. RETENTION OF PERSONAL INFORMATION
While using the Services, We may ask You to provide Us with certain Personal Information that can be used to contact or identify You. Personal Information may include, but is not limited to, Your email address, name, phone number, identity or passport number, location, race, gender, physical address, details of the categories and subcategories, interests, evaluation of experiences, details of responses to enquiries via online communication, any Subscriber Data or other information You share on the Platform and/or any unsolicited information provided to the Platform that could have otherwise been lawfully collected and other information. When You submit Personal Information to Us via the Platform, You or the owner of the Personal Information retain ownership, but Consent to Us Processing same. This Consent may be withdrawn at any time, save where We are required to continue to use such information in order to perform Our contractual obligations to You, or where such information is needed for Our legitimate business interests.
We Process Personal Information only where We have a lawful basis to do so. Accordingly, We will only Process Personal Information submitted by You where:
When You visit the Platform or receive correspondence from Us, We may passively collect and store information from You, including, Your IP address, what browser software and operating system You are using and Your ISP carrier information. You can control the technologies We use by utilising the settings in Your browser or third-party tools, however, refusing or deleting some cookies may make it impossible for Us to provide the Services to You.
We may use and store information about Your location, if You give Us permission to do so. We use this information to provide features of Our Services, to improve and to customize Our Services. You can enable or disable location services when You use Our Services at anytime through Your device settings.
We may Process Personal Information when We receive correspondence from You via email, social media and phone calls. This includes Your sender information, the content of the message and the metadata pertaining to the message. We use this information to communicate with You and to improve the Services.
We may aggregate and analyse ‘de-identified' information (i.e. stripped of all uniquely identifiable attributes and that cannot subsequently be re-identified) with that of other customers and information received from other sources. This includes any statistical, historical or analytical information generated by TSC through the Processing of Subscriber Data, reports and measurement monitoring and evaluation specifics together with usage information, security incidences and any other information relevant to the use of the Software (Service Analyses). We will do this to develop market insights, troubleshoot problems, detect and protect against error, fraud and other criminal activity, identify behaviour/usage patterns and improve Our Services generally. We own the Information once it has been de-identified, and We may publish or share any insights We discover through analysing Your de-identified information.
We may share Your contact details with organisations, related to Your indication of interest (by applying to a “session”, or other available options), subscribing to an organisation to make a donation, to end communications, related interested and automated communication based on Your requests and actions taken on the Services.
Our staff are bound by comprehensive confidentiality obligations and are given access only to information they are required to see in order for them to fulfil their responsibilities. In all cases We provide access to the minimum amount of information. Given their role, Our customer support team has access to most of Your Personal Information to enable them to answer Your support questions. In addition, to service usage information, Our internal systems provide them with secure access to other Personal Information such as Your name and email address.
We may share Personal Information submitted by You with Our authorised administrative service providers (“Service Providers”) to assess performance and statistical data to improve operations, to provide Us with business, professional, or technical support, for instance, to host and run Our servers, send emails, manage support requests, to provide feedback, updating of records on Your contact details, process complaints, facilitate updates regarding business developments and sessions, provide marketing material, and enrich information. They Process Personal Information strictly in accordance with Our instructions and only for the purpose for which such Personal Information has been disclosed to them. They will always be under obligation to protect Personal Information on terms that provide the same or equivalent protection as set out in this Privacy Policy and will not use or disclose Your Personal Information for any other purpose.
We may share Personal Information submitted by You with selected partners and/or affiliates We believe may have offers of interest to You, only insofar as You have provided Your instruction or Consent for Us to do so..
We may access or share Personal Information submitted by You in any manner necessary in order to comply with any law, regulation legal process or governmental request. We may also access and/or disclose such Personal information if it is necessary for an investigation relating to public safety, or as otherwise required by law.
We may disclose Personal Information submitted by You to protect the security of the Platform, Our servers, network systems, and databases, only insofar as We are required to do so by law. We may also disclose such Personal Information as necessary where there has been a violation of any legal document or contract related to the Platform, or the rights of any third party, only insofar as We are required to do so by law.
We may disclose Personal Information submitted by You in order to combat fraud, only insofar as We are required to do so by law.
We may also share non-personally identifiable, aggregate or anonymous information with third parties for their marketing or analytics uses. You hereby agree that TSC may make Service Analyses publicly available; however, Service Analyses will not incorporate User Data and Subscriber Data, measurement monitoring and evaluation specifics and reports or confidential information in a form that could serve to identify the Subscriber or any individual (including but not limited to any User), and Service Analyses do not constitute Personal Information.
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We may change this Policy at any time, in which case any amended terms shall be effective immediately upon the posting of the revised Policy and any subsequent activity in relation to the Platform shall be governed by such amended terms. We therefore recommend that the Data Subjects review this Policy regularly.